❓ FAQ & Troubleshooting

A liquidation zone is a price level where many traders' leveraged positions would be automatically closed by exchange systems due to insufficient collateral. When a trader's position loses enough value, their account liquidates. Liquidation zones show where clusters of these positions exist.

Red zones: Short liquidations (price rises)

Green zones: Long liquidations (price drops)

No. Liquidation zones show CURRENT OPEN POSITIONS at risk of liquidation. They indicate where liquidations could occur if price reaches those levels, but they do NOT predict future price movement. Price depends on countless factors beyond liquidations.

Liquidation data is updated every 1-5 seconds depending on exchange and network conditions. OHLCV (price candle) data updates according to your selected timeframe.

Check the following:

• Refresh the page (Ctrl+R or Cmd+R)
• Clear browser cache and cookies
• Check your internet connection
• Try a different browser
• Check browser console for errors (F12)

The Near Liquidation tab is only available for Pro and higher tiers. Starter tier does not include position visibility. If you're on Pro+ and see no positions:

• Positions are filtered by distance (Pro: 3%, Elite: 10%, Institutional: 15%)
• You may need to zoom into the chart to see positions near current price
• Positions update every 30 seconds

Zoom: Scroll wheel (desktop) or pinch gesture (mobile)

Pan: Click and drag left/right to move along price

Reset: Double-click to reset chart view

We accept all major credit and debit cards via Stripe: Visa, Mastercard, American Express, and others. Payment is secure and processed by Stripe.

Yes, you can cancel anytime. Cancellation takes effect at the end of your current billing period. No refunds for partial months.

Yes! Visit the Pricing page to change your tier anytime. Changes take effect immediately.

We aggregate liquidation data directly from multiple exchanges' public APIs:

• Hyperliquid
• GMX
• Gains Network
• Drift Protocol
• Injective

Data is processed and analyzed in real-time.

We do our best to provide accurate data, but we offer NO WARRANTIES. Exchange data can be delayed or incomplete. Always verify important information independently.

Currently, our platform doesn't have a self-service password reset. Please contact support with your account email.

We use industry-standard security practices including HTTPS encryption. However, no system is 100% secure. We do not store personal financial information or exchange API keys.